II. We are members of the Western North Carolina Regional Multiple Listing Service. This provides us with access to and the ability to market all professionally listed properties throughout both counties. This gives both our Sellers and our Buyers better exposure to the marketplace.

III. We conduct all of our Real Estate activities with an emphasis on honesty and excellence in service! We are both detail oriented and maintain contact with our clients throughout the process. Whether we are helping "first-time or veteran" Real Estate clients, we do not take any thing for granted along the way. Our duty is to inform our clients through each step. We have been in the service industry all of our professional lives.

IV. We recognize and understand the importance of being accessible to our clients throughout the process. We do not restrict ourselves to certain hours or days (within reason.) We sincerely try to adapt our schedules to our clients needs. We advertise our office, home, and cell phone numbers. We are as close as one phone call away. We truly do respond to our clients and as situations occur during the course of a transaction. This philosophy benefits both our Buyers and Sellers. We are full-time REALTOR'S, no conflicts with other jobs.

V. We keep up with technology. We utilize an email service to accommodate the modern day Buyer or Seller. We utilize laptop computers and palm pilots to better service our Buyers or Sellers. This enables us to access information, documents, and records at any time, whether from the field or from the office. We maintain our own personal web site, which enables us to attract new Buyers and Sellers. Also, this allows us to rotate and feature our own personal listings.

VI. We are innovative. We respect and use traditional methods, however, our clients deserve more. We promote, market, and solicit for the betterment of our Buyers and Sellers. Some examples: mailers around targeted neighborhoods to generate Buyers and Sellers, custom flyers, emailing listing sheets/photos/documents, detailed "features list" on most listings, creative and nontraditional photos whenever possible, and virtual tours when appropriate. We work hard to maintain the respect and working relationship of other Agents outside our office in order to find suitable Buyers and Sellers for our clients.

VII. We endeavor to develop and maintain satisfied, loyal, and happy clients. We have a strong base of repeat customers and referrals. We have created many friendships throughout our Real Estate activities. We want to say hi to you when we see you at the grocery store, not hide from you! We are in this business for profit and pleasure and we continue to succeed at both. We recognize, that if we put our clients needs first and then satisfy them, our personal needs seem to fall into place. We never put compensation ahead of our clients.

You might expect all of the above as "norm." Unfortunately a lot of what PATTY & ELLIS do as REALTOR'S is not typical of many other REALTOR'S. We work harder than most others in our profession. We are persistent without being pushy. We sincerely thank you for your consideration toward us. We hope to earn your trust, confidence, and ultimately your business.